This privacy policy describes the privacy practices of RUSTIEZ COMPANY LLC and was prepared in full by our development partner Rustiez. These pages explain the ways in which we gather data, the reasons we use it and the choices that belong to you.
RUSTIEZ COMPANY LLC operates a rust and restoration bay from a garage at 670 W Josh Cir, Salt Lake City - 84123-5792, United States (US). We restore and protect steel bodywork, and we hold the same care for the trust that people place in us. Like a panel that is cleaned back to bare metal before it is repainted, we try to keep our handling of data honest and transparent so that every visitor and every customer can see exactly what happens to the information they hand over to us.
This policy applies whenever you visit our website, telephone our workshop, send an email to our address or ask us to carry out a repair. It describes the categories of personal information we may hold, the legal reasons we are allowed to process it, and the measures we take to protect it. We want you to read this document with the same attention you might give to a work order before you sign the bottom line, because your privacy matters as much to us as the integrity of the steel that passes through our doors.
This policy covers personal information that relates to an identified or reasonably identifiable individual. Personal information can be as simple as a name, a telephone number or an email address, or it can be a technical record such as an internet protocol address that our servers note down when a page is requested. It can also be information that describes a vehicle belonging to you, because a registration number or a chassis record, combined with your contact details, can reveal who you are.
The policy covers information we handle in connection with the work of the garage. It does not cover data that is held entirely by a third party over whom we have no control, such as content you post on an external social network or records kept by your own employer or insurer. Where you follow a link away from our site, the rules of the destination service begin to apply and we encourage you to review those rules in the same way you would inspect the finish on a freshly repaired panel.
We collect categories of information that fall naturally into a few broad groups.
Most information comes directly from you. When you fill in a contact form, dial our workshop number or send an email, you choose what you share with us and we keep only what is reasonable for the task at hand. Some technical information is collected automatically by the software that serves our pages when your browser makes a request.
We may also receive information from a third party who acts on your behalf, such as a relative arranging a classic car restoration as a surprise, an insurance assessor directing a vehicle to our bay, or a towing service delivering a car for assessment. In those cases we treat the information with the same confidentiality and we rely on the person sending it to have the authority to do so.
We put the information we hold to work only for purposes that serve you or that keep our workshop running honestly. The main uses are set out below.
Where the laws of a particular region require us to identify a legal ground for handling personal data, we rely on a sensible reason for each kind of use once you are inside its rule book.
We gather the help of a few outside companies to keep the garage and the website moving. A hosting firm holds the pages you read, an email service may deliver our messages, a payment gateway processes card transactions and an analytics tool helps us understand traffic. Each of these partners is given only the information it needs for its particular task, and we expect each of them to guard the data with reasonable safeguards of their own.
Where one of these firms is based in a country with privacy rules that differ from your own, we look for an approved transfer arrangement such as a contract with standard safeguards before we send any data across a border. We keep these arrangements under review so that the protection you expect continues to travel with your information.
We do not keep information for longer than the task that brought it to us reasonably requires. A simple email enquiry may be kept for a short period and then removed. A service record is stored for as long as the vehicle may return to our bay for warranty or follow-up work, and for any further period that tax or accounting law obliges us to keep it.
When the reason for holding data comes to an end, we delete it in a careful manner or we anonymise it so that it can no longer identify a particular person. Records that we are required to keep by law are stored for the specific duration that the law sets and no longer. Our retention periods are reviewed from time to time in the same spirit we review a chassis before we decide a panel has outlived its useful repair life.
Protecting your data is a responsibility we treat in the same way we treat the steel we weld. We use secure connections for data in transit, restrict access to systems to those who need it, apply sensible password controls and keep software patched against known weaknesses.
No method of electronic storage can be declared perfect, just as no panel can be declared immune to every future speck of corrosion. We work hard to protect the data we hold, yet we cannot promise that a determined attack will never break through. If an incident ever puts your personal information at serious risk, we will notify the people concerned and the relevant authorities within the time a law requires.
Our services are directed at adults who own, restore or maintain vehicles. We do not knowingly collect personal information from children, and our website is not designed to attract visitors who are still minors. If a child has provided us with personal details through a form, we ask that a parent or guardian get in touch with us so that we can remove the information promptly.
Because we operate in a country whose federal rules guard the online privacy of young users with particular strictness, we avoid any collection aimed at people below the age of thirteen. If we discover that we hold details belonging to such a young user, we delete the record without unreasonable delay and we take steps to stop it happening again.
Depending on where you live, the law may give you a set of rights over the personal information we hold about you. We list the most common of those rights here so you can see the full range of what is open to you.
To exercise any of these rights please use the contact details at the foot of this page. We will verify your identity by reasonable means before we act, and we will respond within the period that the applicable law allows.
If you live in California, the state online privacy law grants you certain rights that extend beyond the general list above. You have the right to ask what categories of personal information we have collected about you in the last twelve months, to request that we delete information we hold about you, and to be told whether we sell or share your data for cross-context advertising.
RUSTIEZ COMPANY LLC does not sell your personal information and does not share it for advertising that follows you across other websites. You may, however, direct that we delete or stop using your data, and you may appoint an authorised agent to make a request on your behalf. We will never treat you differently because you chose to exercise one of these rights, any more than we would charge a fair weather driver a different rate because the sun happened to be out.
Our workshop is based in the United States, and the computer systems we rely on may store information in data centres located in a number of countries. If you send us information from outside the United States, your data may be processed in a country whose privacy protections differ from those where you live.
Where this happens we put reasonable safeguards in place, relying on recognised transfer mechanisms or on clear contracts with the firms we use, so that your information continues to enjoy an adequate level of protection wherever it is kept. The spirit of every rule remains the same, whatever border the data crosses: your information is handled carefully, used for the purpose you expected and released only when it truly needs to be.
Our website may carry links to outside services, such as an insurer, a parts supplier, a map service or a payment page. Once you leave our pages, this privacy policy no longer applies and the rules of the destination service take over. We pick the outside links we offer with care, but we cannot answer for the content or the privacy conduct of another company.
Before you hand personal details to a third party we recommend you glance at its own privacy notice, much as you would check the weld on a part sent from a supplier before you fit it to a customer car. A short reading of the small print can spare you a great deal of later surprise.
The way any workshop works changes over time, and this policy may be revised to match. When we make a meaningful change we will place a fresh revision date at the top of this page, and for notable updates we may also flag the change on our home page so that you are not caught off guard.
Continued use of our website or our services after a revision takes effect counts as your acceptance of the updated policy, in the same way that rolling a repaired shell back onto the road is taken as acceptance that the work is complete. If you disagree with a revision you are free to stop using the site and to ask us about the data we hold.
Questions, requests and concerns about this policy are always welcome at the garage. You can reach the team by email, by telephone or by post, and we will treat every enquiry seriously and answer it as promptly as the workbench allows.
If you believe that our handling of your data falls short of the law, you also have the right to raise a complaint with your local data protection authority. We would ask, however, that you give the workshop the first chance to put things right, for no dispute is ever best resolved behind a closed door before both sides have sat down to talk.
Prepared by Rustiez for RUSTIEZ COMPANY LLC. Thank you for reading this policy with care, and thank you for trusting our bay with your steel and with your privacy.